At Britnova, customer satisfaction is at the heart of everything we do. If you're not completely satisfied with your purchase, we've made our return and refund process simple and hassle-free.
1. Easy Returns
You can initiate a return within 30 days of receiving your order.
- Items must be in their original, unused condition, in the original packaging, and include all tags, accessories, and manuals.
How to Return:
- Start the Return: Email us at Support@Britnova.shop with your order number and the reason for the return. Our team will guide you through the process.
- Prepare Your Return: Repackage the items securely, including all components.
- Ship the Return: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the return reaches us.
2. Refund Procedure
- Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund.
- Approved refunds will be processed and credited to your original payment method within 7 business days.
- Partial refunds may apply to items showing signs of use, missing parts, or not in their original condition.
3. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or credit card account, as it may take a few days to post.
- If the refund is not visible after 10 business days, contact us at Support@Britnova.shop for assistance.
4. Exchanges
If you receive a defective or damaged product, we are happy to offer a replacement at no extra cost. Contact us at Support@Britnova.shop with your order details, and we will assist you with the exchange process.
5. Non-Returnable Items
Certain items are not eligible for returns, including:
- Gift cards
- Personalized or custom-made products
- Final sale items
6. Order Cancellations
To cancel an order, contact us immediately at Support@Britnova.shop.
- Orders not yet shipped can be fully refunded.
- If the order has already been shipped, please follow the return process.
7. Contact Us
For any questions about our Refund Policy or assistance with a return or exchange, please email us at Support@Britnova.shop.
Our customer service is available Monday to Friday, 09:00 AM to 05:00 PM (GMT).
