FAQ
1. Are you an authorized dealer for the brands you sell?
Yes, we are proud to be an authorized dealer for all the brands we offer. This means every product is 100% authentic and comes with the full manufacturer’s warranty.
2. What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
- Digital Payments: PayPal, Apple Pay, Google Pay
All payments are securely processed using industry-standard encryption.
3. What are your shipping options?
We offer Free shipping on all orders within the United Kingdom.Processing Time: 1 to 3 business days And Delivery times typically range from 4 to 6 business days after your order has been processed.
4. Can I track my order?
Absolutely! Once your order is shipped, you will receive an email with a tracking number and a link to monitor your shipment's progress.
5. What is your return policy?
We accept returns within 30 days of receiving your order, provided the items are in their original, unused condition with all packaging and accessories intact. For more details, please visit our Return & Refund Policy page.
6. How do I initiate a return?
To start a return, email us at Support@Britnova.shop with your order number and reason for the return. Our team will guide you through the process.
7. What if my product arrives damaged or defective?
If you receive a damaged or defective product, please contact us immediately at Support@Britnova.shop with photos and your order details. We’ll arrange for a replacement or resolution at no extra cost.
8. Do you ship internationally?
Currently, we ship within the United Kingdom only.
9. Can I cancel my order?
Yes, you can cancel your order before it is shipped for a full refund. If the order has already been shipped, you can follow our return process.
10. How can I contact customer support?
You can reach our friendly customer support team during business hours (Monday to Friday, 09:00 AM to 05:00 PM):
📧 Email: Support@
Britnova.shop
📞 Phone: +44 7309264458